Booking terms

Your booking

When you book online you send us a booking request. It becomes a confirmed booking once we confirm it by phone, message or email. Auto Spa Detailing provides the service.

Please make sure the details you give us are right, especially the type of vehicle, the address and your phone number.

Prices and paying

The prices on this site include everything listed for each service. You pay on the day once the work is done, by card, cash or bank transfer. There's nothing to pay when you book.

Our prices cover normal everyday dirt. If a vehicle needs much more work than expected (for example heavy pet hair, mould, sand or very heavy soiling), we'll tell you and agree any extra cost with you before we start. Nothing is added without your agreement.

Offers and codes can't be swapped for cash, and only one saving applies to each booking.

Changing or cancelling

You can change or cancel your booking for free up to 24 hours before it starts, using the link in your confirmation or by contacting us. After that, please call us as soon as you can.

If we have to cancel or move your booking (for example because of heavy rain or illness), we'll contact you as early as possible to find another time. You won't be charged for a booking we cancel.

On the day

• Please make sure we can get to the vehicle, parked somewhere legal and safe to work with room to open all its doors.
• For interior work, leave the vehicle unlocked or the keys with someone, and take out valuables and personal belongings.
• If we can't get to the vehicle at the booked time, we'll try to contact you. If we still can't, we may treat it as a late cancellation.

Looking after your vehicle

We take great care with every vehicle. Please tell us about any existing damage, loose trim or aftermarket parts (such as wraps or non-original paintwork) before we start. We can't be responsible for damage that was already there, for parts that were already loose or faulty, or for marks that can't be removed by cleaning.

If you think we've caused any damage, please tell us within 48 hours and before the area is cleaned or repaired elsewhere, so we can look at it and put it right.

If you're not happy

Please tell us within 48 hours. We'll come back to put right anything that's been missed, at no cost. Nothing in these terms affects your legal rights as a consumer.

The law

These terms are governed by the law of England and Wales.

Questions? Contact us by phone 07777 337778.